FAQ – Everything You Need to Know
📩 How Can I Contact K-Auras?
For inquiries, reach out to us at:
📧 Email: sovereignfitnessteam@gmail.com
📷 Instagram: @KaurasStore
🌍 Do You Ship Worldwide?
Yes! We offer worldwide shipping.
⏳ Can I Change or Cancel My Order?
We process orders quickly, so all change or cancellation requests must be made within 12 hours of ordering. After this period, changes cannot be made. However, you can return your order for a full refund once received.
💳 What Payment Methods Do You Accept?
We accept:
✔ All major credit cards (VISA, Mastercard, AMEX)
✔ PayPal payments
📦 How Long Will It Take to Receive My Order?
Due to high demand, please allow 2-4 weeks for delivery.
🚚 What If I Don't Receive My Order?
If your order has not arrived within 30 days after shipping, you are eligible for a full refund.
💰 Will I Be Charged Customs and Taxes?
Our prices are tax-free in USD. However, depending on your country’s regulations, you may be required to pay import taxes, duties, and customs fees upon arrival. These charges are determined by your local customs office and are your responsibility. K-Auras is not responsible for customs delays.
For more information, please check with your local customs office.
🔄 How Do I Return an Item?
To initiate a return, contact us at sovereignfitnessteam@gmail.com.
📦 What If I Receive a Defective, Incorrect, or Damaged Item?
If your item is incorrect, missing, or defective, please contact us with:
- Your order number
-
Photos of the item(s)
- A detailed description of the issue
We will work quickly to resolve your case.
💸 When Will I Receive My Refund?
Refunds are issued to your original payment method within 7-10 business days after we process the return or cancellation.
If you haven’t received your refund yet:
- Check with your bank/credit card provider, as posting times may vary.
- Contact us if further assistance is needed.
💡 Still have questions? Feel free to reach out via email or Instagram! We’re happy to help.
